Multiple Ticket Types from one Email to Ticket Service
An enhancement to the existing Email to Ticket Service has been introduced. It is now possible for i...
It is now possible to purge data so that it is permanently removed from your system.
Salesforce Integration Note
Salesforce Integration Integration with Salesforce is now possible via the Integration and API se...
Ticket Template Email Selector
Ticket Template Email Selector The ticket template designer can be found in the Admin Area : Sys...
View Outgoing Emails in Ticket History in the SSP
View Outgoing Emails in Ticket History in the Self Service Portal An option now appears in the S...